Privacy Policy

1. Who we are

SimplyAI Studio (“we,” “us”) is based in San Antonio, Texas, and builds and operates AI voice agents, websites, and related automation for small businesses. This policy covers two kinds of data: information you give us directly (contact forms, calls, texts), and information that passes through AI voice agents we operate on behalf of our clients when their customers call them.

2. Information we collect

• Contact details you submit through our website forms: name, phone number, email, and business information.
• Call data from calls made to or through a SimplyAI Studio voice agent: audio recordings, automated transcripts, caller phone number, and the content of the conversation (what was asked, quoted, or booked).
• SMS data if you text a number connected to one of our voice agents or opt in to SMS updates: your phone number and message content.
• Basic site analytics, such as which pages are visited, when analytics tooling is active.

3. How we use it

• To respond to inquiries and book consultations.
• To operate voice agents on behalf of our clients — answering calls, qualifying jobs, checking availability, and booking appointments.
• To send appointment confirmations, reminders, and related updates by SMS or email, only to numbers/addresses that were provided for that purpose.
• To improve call quality and agent accuracy (e.g. reviewing transcripts to fix mis-heard addresses or pricing errors).
• We do not sell your personal information.

4. Call recording & transcripts

Calls handled by a SimplyAI Studio voice agent may be recorded and automatically transcribed for quality, training, and dispute resolution purposes, and to give the business owner a record of what was discussed and booked. Where required by law, callers are notified that the call may be recorded. Recordings and transcripts are retained only as long as reasonably needed for these purposes and are accessible only to the business being called and SimplyAI Studio staff who support that account.

5. SMS & messaging consent

Phone numbers are added to an SMS list only with consent — either because you submitted a form requesting updates, or because you texted in first. Message frequency varies by business and situation (e.g. a booking confirmation or a reminder). Message and data rates may apply. Reply STOP to any text to opt out at any time, or HELP for assistance. Mobile opt-in information is never shared with third parties for their own marketing purposes.

6. Who we share information with

We share information with the service providers that make our product work — for example Vapi (voice AI infrastructure), Twilio (calling/SMS), our CRM, and our hosting/email providers — strictly to deliver the service. We don't sell data to advertisers or data brokers.

7. Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing info@simplyaistudio.com. You can opt out of SMS at any time by replying STOP. Deleting data tied to an active booking may require us to confirm the booking status with the business first.

8. Contact

Questions about this policy: email info@simplyaistudio.com or call (210) 978-6160.